General Terms and Conditions

These Terms and Conditions set out the rules that govern your use of BullSpins and describe the relationship between us and our users. We provide a platform for playing games and placing bets where available, and these terms explain your responsibilities, our rights and the practical rules that apply when you open and use an account. By registering with Bull Spins you agree to comply with these terms and any additional rules published on the site.

Account responsibilities

You are responsible for keeping your account details secure and for all activity that occurs under your account. Do not share login credentials, and notify us immediately if you suspect unauthorised access. We may require identity verification at registration or before processing withdrawals to confirm you are the account holder. We may suspend, restrict or close accounts where we suspect fraud, abuse or breach of these terms.

Eligibility requirements

To use our services you must be of legal gambling age in your jurisdiction and lawfully permitted to gamble. Only one account is permitted per person, household and device unless we agree otherwise. We may refuse registration or block access from certain countries and we may require proof of identity, address and payment method before allowing gaming or withdrawals.

Acceptable platform use

Use of the service must be lawful and in accordance with these terms. Prohibited behaviour includes using the platform for money laundering, collusion, advantage play that breaches promotional rules, creating multiple accounts to unfairly exploit bonuses, or any activity intended to disrupt or exploit platform operations. We reserve the right to take action if we reasonably suspect misuse.

General bonus and promotion rules

Promotions are subject to specific terms in addition to these general conditions. Eligibility, wagering requirements, game restrictions and expiry periods will be specified in the promotion terms. We may require verification before paying bonus-related winnings and we may withhold or cancel bonuses where there is suspected abuse or misrepresentation. Always refer to the active promotion terms for full details.

Deposits and withdrawals

Payment options, minimum and maximum limits, processing times and any fees are shown in the cashier and may vary by method and jurisdiction. We will process withdrawals following successful verification and in accordance with our payment policies. Where required, we may return funds to the original payment method. We may delay or refuse transactions to comply with legal obligations or to investigate irregular activity.

Verification and holds

Verification may include identity, address and source-of-funds checks. Until verification is complete withdrawals may be limited. We will notify you if further documents are required.

Dispute resolution

If you have a dispute with us you should contact customer support in the first instance. We aim to resolve disputes promptly and fairly. If a resolution cannot be reached you may refer to the complaints procedure published on the site. We will retain records of account activity and decisions relevant to any dispute.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified on the site or by email where appropriate. Continued use of the service after changes are posted constitutes acceptance of the updated terms. Please check this page regularly to stay informed.